Using data collected from two matched pairs of integrated steel- making sites, the author describes variation that occurred in the process and outcomes of workplace restructuring. Four union capabilities-the ability to access information, to educate and mobilize the membership, to communicate...

This comparative study examines survey data from 464 call centers in the United States, 167 in the United Kingdom, and 387 in Canada to explore two questions: whether institutional differences shape employers' choices of ways to improve work force flexibility, both numerical and functional; and...