This paper empirically assesses the economic size (in terms of full time equivalent employees (FTEs)) of postponed manufacturing applications and related activities. Based on a survey among 782 companies, the differences in size and scope of applications between manufacturers, wholesalers and...

Two basic characteristics of a service -- intangibility and simultaneity -- imply many consequences for management. Roland Van Dierdonck explores these and recommends a number of success strategies such as precise definition of the service concept, focus, internal communications and training,...

"This book focuses on the concept and role of relational practices as a way to understand and study processes of organizing. Relational practices are conceived as an ongoing, everyday process resulting in more participative ways of organizing. Participative organizing works from and with the...