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Effects of recovery experiences on hotel employees' subjective well-being
Lee, Kwang-Ho; Choo, Seung-Woo; Hyun, Sunghyup Sean - In: International journal of hospitality management 52 (2016), pp. 1-12
Persistent link: https://www.econbiz.de/10011442742
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Finally a smoking gun? : compensating differentials and the introduction of smoking bans
Wissmann, Daniel - In: American economic journal 14 (2022) 1, pp. 75-106
Persistent link: https://www.econbiz.de/10012799544
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Assessing communication skills among Jordanian tour guides : German tourists perceptions
Alshatnawi, Ehab Abdul Raheem - In: Journal of management research 6 (2014) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10010212184
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The education system in Malawi
2010
Persistent link: https://www.econbiz.de/10011393459
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The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian; Lin, Meizhen; Wu, Xiaoyi - In: Tourism management : research, policies, practice 52 (2016), pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
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The effect of nepotism on organizational silence, alienation and commitment : a study on hotel employees in Turkey
Pelit, Elbeyi; Dinçer, Füsun İstanbullu; Kılıç, … - In: Journal of management research 7 (2015) 4, pp. 82-110
Persistent link: https://www.econbiz.de/10011302238
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy
Kim, Soo Kyung; Jung, Dong-il; Lee, Jung Seung - In: Service business 7 (2013) 4, pp. 583-602
Persistent link: https://www.econbiz.de/10010201135
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Explanations of service gratuities and tipping : evidence from individual differences in tipping motivations and tendencies
Lynn, Michael - In: Journal of behavioral and experimental economics 55 (2015), pp. 65-71
Persistent link: https://www.econbiz.de/10011434508
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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya; Gunlu, Ebru - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 89-112
Persistent link: https://www.econbiz.de/10011435696