Purpose – Interest in the uses and effects of art and methods of art making in businesses of all kinds is on the rise. In this paper, we show that the “arts‐in‐business movement” is no mere fad, that it is, in fact, driven by fundamental economic forces, two tectonic shifts moving the...

Intro -- Contents -- Acknowledgments -- Part One: Non-Ordinary Products (and Services) -- Part Two: The Component Parts of Form -- Part Three: Qualities of the Soul (of Design) and Their Consequences -- Part Four: Makers and Creativity: Toward Commercial Success with Special Things -- Part Five:...

What makes the Apple iPhone cool? Bang & Olufsen and Samsung's televisions beautiful? Any of a wide variety of products and services special? The answer is not simply functionality or technology, for competitors' products are often as good. The Soul of Design explores the uncanny power of some...

The economic importance of "knowledge work" has become widely accepted. Less widely accepted are the changes knowledge work requires in how we manage performance. This paper explores the differences between knowledge work and more traditional physical and managerial work, in the context of...