1. Introduction -- 2. Why reconsider change management? -- 3. Story of change : 18 leading assumptions in change practice -- 4. Methodology -- 5. Examining the story of change : part I -- 6. Examining the story of change : part II -- 7. Examining the story of change : part III -- 8. The story of...

Purpose: This case study aims to shed light on what went wrong with the introduction of new surgical suture in a Dutch hospital operating theatre following a tender. Transition to working with new surgical suture was organized in accordance with legal and contractual provisions, and basic...