Written by some of the most distinguished authors in the field, this book elucidates the critical and complex relationships between services, production and innovation. The authors discuss the limitations of current theories to explain service productivity and innovation, and call for a...

On the basis of several nationalandinternational studies in thefield of business and professional services the aim of this paperistoreconsider the core question of provider-customer interface. It first shows that the question of the relationships between internal and external business services...

The growth of the services sector has profoundly transformed developed societies, their economic characteristics, their occupational structures, and even their political priorities and value systems. No comprehensive theory of his growth exists, but for three centuries a number of major...

[fre] Emploi et marchés du travail d'un secteur quelles comparaisons internationales ? . S'appuyer sur des comparaisons internationales pour analyser les questions d'emploi et de marchés du travail ne peut se faire que si l'on admet la complexité et la diversité des déterminants de l'emploi...

[eng] This paper aims at analysing the demand for consultancy services from large corporations and especially the different modes of management of such recourses. A large survey, based on interviews with top management, is interpreted. The types of firm's structures, partly derived from...

Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of...