De Toni, A.; Tonchia, S. - In: International Journal of Operations & Production Management 16 (1996) 2, pp. 221-236
Shows how the pursuit of excellence and the organizational change required by lean production leads to a management‐by‐process organization, and that management by process influences the performance measurement system (PMS). Uses Zanussi‐Electrolux ‐ the biggest European producer of...