Service industries have grown significantly in recent years, especially in the advanced economies. The applicability of the Toyota system for manufacturing excellence to other industries has been widely studied. This paper seeks to contribute to this growing body of research by exploring the...

Cover -- Contents -- Acknowledgments -- Chapter 1: Data Mining in Business -- Chapter 2: Business Data Mining Tools -- Chapter 3: Data Mining Processes and Knowledge Discovery -- Chapter 4: Overview of Data Mining Techniques -- Chapter 5: Data Mining Software -- Chapter 6: Regression Algorithms...