Productivity is a major concern in the airline and air transport industry. For airlines themselves a lot of research and results has been put forward, for airports themselves such research is scarce. Therefore the following paper is quite interesting as it uses the data envelopment analysis...

Theoretische Erkenntnisse -- Kundenorientierte Unternehmensführung als Managementherausforderung -- Methodische Erkenntnisse -- Konzeption und Nutzung des Net Promoter® Score -- Customer-Relationship-Management-Integration des Net Promoter® Score -- Kundenorientierte Unternehmensführung –...

Corporate valuation using multiples is one of the most popular corporate valuation approaches. In this book, the different steps of this valuation approach such as the selection of comparable companies or the choice of the reference variables are discussed. Then, the circumstances required for a...