This paper analyses the decision behaviour of college students of business and economics and of professional business managers, in relation to a decision problem. Three data sets are obtained: a combined set from the universities of Munich and Aarhus, one from the Aarhus School of Business, and...

Purpose – The interpretation of the importance/performance map is based on an assumption of independence between importance and performance but many studies question the validity of this assumption. The aim of this research is to develop a new typology for job satisfaction attributes as well...

In 2000, a survey was conducted at a Danish hospital with the overall purpose to evaluate the hospital on all the criteria of the excellence model. Leaders and employees were asked to answer 56 questions formulated to cover all nine criteria and based on EFQM's self‐asssessment material. A...

This paper compares quality management practices in manufacturing companies in the East and the West. It uses data collected from three countries in the East, namely Japan, Korea and Taiwan and compares these with data collected from four countries in the West, namely Denmark, Finland, Sweden...

Based on a review of the literature within the field of job satisfaction and organizational commitment this paper proposes a generic model for measuring employee perceptions. The model consists of seven latent constructs operationalised through 29 manifest indicators. This model is subsequently...

This paper studies differences in job satisfaction and intrinsic work motivation between employees with different characteristics. Based on a study of the literature assumptions regarding these differences are developed and tested on data from a survey in the Nordic countries. In this survey...

A simplification from microeconomic consumer theory is used to formulate a model relating relative contributions to income elasticities. The model is applied in order to evaluate actual price policy in 19 selected markets. In the empirical part of the article a reasonable agreement between the...

This paper examines the weight structure of the EFQM excellence model. This is done through a survey among 756 chief executive officers from Danish companies who responded to a self‐assessment questionnaire. The data from this survey have been analysed through factor score regression based on...

A measurement system for business excellence is introduced. In what follows the development of this index is described and the first results obtained in Denmark in 1998, 1999 and 2000 are shown. Data and results from a similar study done in Sweden in year 2000 are also described. The...

This paper examines the criterion weights of the EFQM excellence model. More and more research indicates that the official criterion weights from EFQM do not correspond with the way companies are working. This, of course, raises the question whether or not it makes any sense to compare companies...