Tan, Bernard C. Y.; Wei, Kwok-Kee; Watson, Richard T.; … - In: Management Science 44 (1998) 9, pp. 1263-1278
Strong majority influence can potentially harm organizational decisions by causing decision makers to engage in groupthink. This study examines whether and how computer-mediated communication (CMC) can reduce majority influence and thereby enhance the quality of decisions in some situations. To...