Service orientation has been a major buzz-word in recent years. While the buzz is on a decline, organizations are slowly, but steadily moving towards service oriented designs. However, service orientation turns out to be as much of a managerial challenge as of a technical one. The most important...

Purpose – The purpose of this paper is to deliver an insight into the interaction effects of process‐oriented management and business intelligence (BI). Design/methodology/approach – The paper takes up publications from the fields of BI and business process management and analyzes the...

Purpose – The purpose of this paper is to explore project types (PTs) of business process management (BPM). PTs are a key concept to describe development situations in situational method engineering (SME). SME acts on the assumption that generic methods need to be adapted to the specifics of...