In recent years there has been a considerable degree of interest in the notion of 'best practice' HRM, inspired at least in part by the work of Jeffrey Pfeffer. Along with other contributions from the UK and the USA, this has resulted in assertions that a particular bundle of HR practices can...

Looks at the different types of role that the human resource function has to play in TQM and where it fits in at key stages. Describes the research project. Asserts a link is increasingly being made between the quality of service, product or process, and the quality of staff. Discusses the role...

In this article, the author takes to task those who use the indicator of "strike activity" to measure the state of industrial relations. The case study is specifically that of the United Kingdom, but it has applications elsewhere as well. When this is done, and when it is pointed out that such a...