Summary We analyze a process of managing occupational health care called value-based health care ([Porter and Teisberg, 2004] and [Porter and Teisberg, 2006]) and consider the financial benefits that this health care has provided to a globally operating industrial company focusing on the...

Purpose – It has been argued that systems integration plays a central role when a company supplies complex technical and engineering intensive industrial projects. The purpose of this paper is to highlight the importance of customer integration as part of systems integration in industrial...

Purpose – Organisational trust is analysed through observation of operations or strategic prescription. The management and project management literature is largely prescriptive. The purpose of this paper is to examine the role and potential of strategic trust development and management to...