Considers the concept of the "listening" organisation and its influence on service and business performance. Specifically reports on empirical research which investigated the link between service quality information practices, the listening organisation and service and business performance. In...

The asymptotic behavior, for large sample size, is given for the distribution of the canonical correlation coefficients. The result is used to examine the Bartlett-Lawley test that the residual population canonical correlation coefficients are zero. A marginal likelihood function for the...