Information technology can either replace human effort and skill or it can complement and enhance it. Computer systems introduced into industry reflect both of these capabilities. In general, the skills replaced by computer systems in industry are mechanical/repetitive skills, although some...

In the absence of empirical research, media and government publicity have created false expectations and unnecessary anxieties about the effects of new technology. It is comparatively easy to show how information technology can produce productivity gains and job losses in specific areas. But it...

This paper examines the acquisition by The Royal Bank of Scotland of NatWest Bank, to draw some lessons about managing the integration of previously separate businesses. Having acquired NatWest in 2000, RBS launched a major integration programme to yield the savings and revenue gains which they...

This paper reflects on a three‐year EPSRC research project (1994‐1997), called "Implementing Partnering in the Supply Chain", that studied the development of collaboration between two companies, IDV Operations Ireland Limited and Killeen Corrugated and the complex processes involved in...

Summarizes the findings of a recently completed research project on Competence in higher education at Glasgow University Business School and outlines a subsequently developing competence assessment programme.