This third edition provides operations management students, academics, and professionals with a fully up-to-date, practical and comprehensive sourcebook in the science of distribution and Supply Chain Management (SCM). Its objective is not only to discover the roots and detail the techniques of...

At the dawn of the twenty-first century it has become increasingly clear, that to remain competitive in today's emerging global markets, companies can no longer depend on their own core strengths to drive marketplace leadership, but must look to their supply chains for new avenues of cost...

SCM is one of the hottest topics in manufacturing and distribution, and like JIT and TQC it requires a corporate commitment. This book provides both fundamental principles of SCM as well as a set of guidelines to assist in practical application of SCM. It will be one of the first books on the...

chapter 1 The.Revolution.in.Customer.Management Becoming Intimate with Today’s Customer -- chapter 2 Learning.to.Grow.and.Prosper.in.a.Global.Economy Realities of Supply Chain Management in the Twenty-First Century -- chapter 3 The.Enabling.Power.of.Supply.Chains Leveraging the Process Value...