If the proper strategies are used to change the business process, high quality and high performance will return to the U.S. workplace.

Purpose – The purpose of this paper is to align accountability and responsibility of each level of the organization and to establish internal and external customer supplier relationships and performance criteria. Design/methodology/approach – Major processes within each natural work team are...

Unveils the myth that process breakthrough methodologies like business process improvement, process re‐engineering, and process innovation, provide a greater total organizational improvement than continuous improvement methodologies. Also shows how to combine continuous improvement and...

The complexity of today’s business environment has made it ecessary to evaluate all the alternatives before committing resources to an improvement process. Combines total business management, total cost management, total productivity management, total quality management, and total technology...

By almost every measure manufacturing quality has improved tremendously in the past decade; unfortunately, the same is not true for service. Yet, manufacturing processes represent less than 5 per cent of all business processes. Clearly, the opportunity area for the twenty‐first century is in the...

Performance evaluations (appraisals) have been blamed for everything from team destruction to personal demoralization. The problem is not the concept of performance evaluation but the way they have been implemented. This technical report provides a sound path to effect constructive appraisals.

In the same way that a well-defined approach is needed to develop an effective strategic plan, an equally well-designed approach is needed to support the alignment of your organization's structure, management concepts, systems, processes, networks, knowledge nets, training, hiring, and reward...

Purpose – The purpose of this paper is to investigate the nature of the Directed Evolution methodology, illustrate its usefulness in creating systemic change, and how it can be implemented in face of strong resistance to change. The paper aims to demonstrate how comprehensive product/program...