Introduction -- Nature of conflict -- Organizational learning and effectiveness -- Conflict management design -- Intrapersonal conflict -- Interpersonal conflict -- Intragroup conflict -- Intergroup conflict -- Ethics and morality -- The measurement of conflict -- Epilogue -- Appendix A: cases...

This study investigated the relationships of emotional intelligence—empathy and social skills—of supervisors to the effectiveness of their leader role. Questionnaire data on emotional intelligence were collected in four countries (U.S., Greece, China, and Bangladesh, N = 1,184 dyads) from...

This study tested the relationships of the three dimensions of emotional intelligence (EQ) (self‐awareness, self‐regulation, and empathy) to managers’ concern for the quality of products and services and problem‐solving behavior of subordinates during conflict. The results of...