In this article an application-oriented approach to analyze the cost of conformance of services, i. e. ‘cost of customer satisfaction’, is presented. Contrary to quality costing methods in manufacturing industries, which are concerned about objective quality standards, services have to...

With the ongoing trend of mass-customization and an increasing product variety, just-in-time part logistics more and more becomes one of the greatest challenges in today’s automobile production. Thousands of parts and suppliers, a multitude of different equipments, and hundreds of logistics...

A frequent choice for market entry to China is the international joint venture (IJV) with a Chinese partner. This is regarded as an adequate market entry if complex technological knowledge is to be transferred to the new location. However, IJVs also represent an easy way for local partners to...

Das Lehrbuch baut auf den dem Grundstudium der Allgemeinen Betriebswirtschaftslehre zuzuordnenden Fächern Rechnungswesen, Produktions- und Kostentheorie und Investitionsplanung auf und wendet sich an die Studierenden im Hauptstudium der Wirtschaftswissenschaften und des...

Collaboration in Virtual Corporations (VC) increases in importance, especially for small and medium enterprises (SME) that operate in a dynamically changing business environment. Even so, only few empirical efforts have been carried out to analyze the complex issues related to this topic. The...