Introduction -- Part I: Service Industries: Growth Factors, Globalization and Innovation -- Part II: Regional Aspects of FDI in Services, Export Decisions, Productivity and Employment -- Part III: Location of Service Industries: Cities, Internationalization, the Case of Some Specific Activities...

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are...

1. Development of China's Service Industry: Review and Prospect -- 2. Development of Service Industry: Problems and Concerns -- 3. "The 13th Five-Year Plan" : Choices for the Future -- 4. Service Agglomeration: Characteristics, Mechanism and International Experience -- 5. Construction of Service...

Service and Marketing Post Pandemic -- Managing Organizational Culture and shaping Human Resources Priorities during COVID 19 -- Maladaptive Consumer Behaviors and Marketing Responses in a Pandemic -- The COVID-19 Pandemic and its Impact on Grocery Retailing: A Singapore Case Study -- Green...

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. This interdisciplinary Handbook provides a critical and multi-disciplinary review of current service business processes and practices. Broadening our understanding of...

Economic Performance in the Americas compares the economic performances of Brazil, Mexico and the USA over the past half century. As with most other high and middle-income countries their economies are service-sector orientated and have been for several decades. This book encompasses all sectors...