Bruggeman, W.; Bartholomeeusen, L.; Heene, A. - In: International Journal of Operations & Production Management 8 (1988) 3, pp. 76-85
The relationship between the operational behaviour of a service system and the type of management control system used by the service company is addressed. A number of case studies are used to demonstrate that when the management control systems are not well adapted to the service strategy, the...
