Percentiles have been established in bibliometrics as an important alternative to mean-based indicators for obtaining a normalized citation impact of publications. Percentiles have a number of advantages over standard bibliometric indicators used frequently: for example, their calculation is not...

This paper shows through the combination of output-orientated data envelopment analysis (DEA) with the calculation of Malmquist indexes that the obvious and persistent differences in growth and levels of per capita income and labour productivity between the German states are less caused by...

In this article an application-oriented approach to analyze the cost of conformance of services, i. e. ‘cost of customer satisfaction’, is presented. Contrary to quality costing methods in manufacturing industries, which are concerned about objective quality standards, services have to...