//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Mystery shopping: A tool to de...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
7,598
Dienstleistungsqualität
7,428
Customer satisfaction
7,146
Kundenzufriedenheit
5,608
Consumer behaviour
3,819
Konsumentenverhalten
3,659
Relationship marketing
3,060
Beziehungsmarketing
3,011
Quality management
1,072
Qualitätsmanagement
1,058
Financial audit
981
Wirtschaftsprüfung
981
Hospital
797
Krankenhaus
796
Health care
704
Satisfaction
701
Gesundheitsversorgung
689
Customer service
688
Online retailing
663
Online-Handel
663
Kundenservice
634
Job satisfaction
572
customer satisfaction
566
Gesundheitswesen
565
Health care system
563
Arbeitszufriedenheit
562
Dienstleistungssektor
551
Service industry
550
Holiday behaviour
535
Urlaubsverhalten
535
Emotion
525
Hotel industry
515
Hotellerie
512
E-commerce
509
Electronic Commerce
508
Product quality
506
Produktqualität
495
Retail trade
467
Brand management
463
Beschwerdemanagement
457
more ...
less ...
Online availability
All
Undetermined
Free
6,460
Type of publication
All
Article
11,189
Book / Working Paper
685
Journal
5
Type of publication (narrower categories)
All
Article in journal
9,212
Aufsatz in Zeitschrift
9,212
research-article
1,153
Aufsatz im Buch
288
Book section
288
Graue Literatur
208
Non-commercial literature
208
Arbeitspapier
206
Working Paper
206
Conference paper
104
Konferenzbeitrag
104
Hochschulschrift
78
case-report
76
conceptual-paper
75
review-article
56
Aufsatzsammlung
42
review
42
viewpoint
35
Collection of articles of several authors
20
Sammelwerk
20
non-article
18
Case study
17
Fallstudie
17
Thesis
15
Konferenzschrift
14
technical-paper
13
Amtsdruckschrift
5
Conference proceedings
5
Government document
5
Handbook
5
Handbuch
5
Lehrbuch
5
Textbook
5
Systematic review
4
Übersichtsarbeit
4
Bibliografie
2
Collection of articles written by one author
1
Fallstudiensammlung
1
Interview
1
Rezension
1
more ...
less ...
Language
All
English
11,482
German
205
Undetermined
190
French
1
Spanish
1
Turkish
1
Author
All
Han, Heesup
55
Mattila, Anna S.
28
Gustafsson, Anders
23
Prentice, Catherine
21
Propper, Carol
21
Siciliani, Luigi
20
Svensson, Göran
20
Prybutok, Victor R.
19
Shahin, Arash
19
Line, Nathaniel D.
18
Wirtz, Jochen
18
Wong, IpKin Anthony
18
Park, Jungkun
17
Sharma, Piyush
17
Aksoy, Lerzan
16
Bilgihan, Anil
16
Gil Saura, Irene
16
Law, Chun Hung Roberts
16
Prayag, Girish
16
So, Kevin Kam Fung
16
Sparks, Beverley
16
Zhang, Min
16
Balaji, M. S.
15
Klaus, Philipp
15
Sreejesh, S.
15
Ahn, Jiseon
14
Bruhn, Manfred
14
Guchait, Priyanko
14
McColl-Kennedy, Janet R.
14
Paul, Justin
14
Rather, Raouf Ahmad
14
Su, LuJun
14
Söderlund, Magnus
14
Witell, Lars
14
Yi, Youjae
14
Gong, Taeshik
13
Gursoy, Dogan
13
Hanks, Lydia
13
Hyun, Sunghyup Sean
13
Kandampully, Jay
13
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
38
OECD
27
IGI Global
23
World Bank Group
12
World Bank
8
National Bureau of Economic Research
7
Taylor and Francis.
5
Edward Elgar Publishing
4
Springer-Verlag GmbH
3
European Conference of Ministers of Transport
2
OECD / International Transport Forum
2
Organisation for Economic Co-operation and Development
2
Peter Lang GmbH
2
ANZMAC Conference <2019, Wellington>
1
CRC Press.
1
Centre for Economic Policy Research
1
De Gruyter Oldenbourg
1
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Energy Sector Management Assistance Program
1
European Business School <Oestrich-Winkel>
1
European Centre for the Development of Vocational Training
1
European Foundation for the Improvement of Living and Working Conditions
1
European Health Care Conference <2, 2011, Hamburg>
1
European Union
1
Europäische Kommission
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Great Britain / Customs Establishment
1
ICServ <5., 2017, Wien>
1
Independent Evaluation Group
1
International Competence Network of Tourism Research and Education
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
412
International journal of hospitality management
359
Journal of business research : JBR
249
Journal of Services Marketing
184
The journal of services marketing
136
International journal of contemporary hospitality management
134
Journal of hospitality marketing & management
133
Journal of travel and tourism marketing
129
Tourism management : research, policies, practice
128
Service business
127
The service industries journal
109
Auditing : a journal of practice & theory
107
European Journal of Marketing
107
International Journal of Bank Marketing
106
SpringerLink / Bücher
105
Total quality management & business excellence
105
Journal of air transport management
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The TQM journal : the international review of organizational improvement
85
Tourism management perspectives : TMP
85
Services marketing quarterly
84
Working paper / National Bureau of Economic Research, Inc.
83
International Journal of Contemporary Hospitality Management
79
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of quality & reliability management
74
International journal of productivity and quality management : IJPQM
66
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
66
Journal of hospitality and tourism insights
65
The accounting review : a publication of the American Accounting Association
65
International Journal of Quality & Reliability Management
64
Asia Pacific journal of marketing and logistics
63
The TQM Magazine
62
Journal of service management
61
Industrial marketing management : the international journal for industrial and high-tech firms
58
Health care management review : HCM review
57
International journal of services and operations management : IJSOM
57
Journal of strategic marketing
55
Journal of Consumer Marketing
54
International journal of quality and service sciences
53
Technological forecasting & social change : an international journal
50
more ...
less ...
Source
All
ECONIS (ZBW)
10,191
Other ZBW resources
1,497
RePEc
190
BASE
1
Showing
1
-
10
of
11,879
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
2
You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
3
The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon
;
Back, Ki-Joon
;
Barišić, Petra
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
Saved in:
4
The Excellence Grid : a tool to identify attributes that drive service excellence
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of quality & reliability management
34
(
2017
)
8
,
pp. 1209-1228
Persistent link: https://www.econbiz.de/10011754337
Saved in:
5
The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno
;
Alves, Gisela Maria
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
Saved in:
6
Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company
Wiele, Ton
- In:
Service Business
1
(
2007
)
1
,
pp. 25-40
Persistent link: https://www.econbiz.de/10008515364
Saved in:
7
Service excellence and market value of a firm : an empirical investigation of winning service awards and stock market reaction
Zhan, Xinrui
;
Mu, Yinping
;
Hora, Manpreet
;
Singhal, Vinod R.
- In:
International journal of production research
59
(
2021
)
14
,
pp. 4188-4204
Persistent link: https://www.econbiz.de/10012589281
Saved in:
8
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
9
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
10
Cost-effective service excellence in healthcare
Wirtz, Jochen
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 98-104
Persistent link: https://www.econbiz.de/10012113575
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->