Purpose – The paper aims to help identify the best logistical practices and to implement them with minimal organizational resistance in an environment with relatively similar business units utilizing an internal benchmarking approach. Design/methodology/approach – A stepwise benchmarking...

The paper focuses on the problems and pitfalls of process performance measurement in justice organizations and the possible negative on process performance. The characteristics and pitfalls of process performance measurement in justice organizations are analyzed with two case studies conducted...

This study introduces a process of building potential business models for a logistic service provider operating in a local food supply chain. As a starting point, the logistical service needs of different participants in regional food supply chains are analyzed. Based on the analysis, two...

Social media has been widely adopted as a useful business tool, especially in the domain of business to consumer marketing. However, the deployment of social media tools to business processes is hindered by the lack of concrete indicators of the effects its use has on the business process....