This article investigates how, and with what success, global organisations design computer-based systems for knowledge sharing which aim to balance centralised and standardised approaches against more diverse local needs. The empirical basis for the article is provided by an analysis of two...

In contemporary organizations, significant emphasis is placed on the processes of knowledge sharing and learning, which are increasingly seen as crucial to organizational success. Information and communication technologies play an important role in these areas, but to many there is a lack of...

Much organisational effort has been put into knowledge management initiatives in recent years, and information and communication technologies (ICTs) have been central to many of these initiatives. However, organisations have found that levering knowledge through ICTs is often hard to achieve....

The recent major changes in the general insurance sector have significantly increased the need for the development and use of IT for business innovation. This paper uses the case study method to explore how a Jamaican general insurance company responded to these pressures by establishing a...