Based on the stakeholder salience theory, in this article five inventory projects are described and analysed. Results of the case studies presented in this article show that in practice the reshaping of inventory systems often is not a linear, well-defined process but emerge during the course of...

Based on a stakeholder perspective in this article results of an in-depth exploratory case study are presented. In our study we focus on how the established relationships among stakeholders within the Production-Sales interface may influence the process of (re)designing an Inventory Management...

Although many studies have addressed the diagnosing and redesign of inventory systems in an industrial setting, the field of operations management seems to lack a thorough understanding of the process of shaping inventory systems in a health care setting. In this article, a contribution is made...

Purpose – The purpose of this article is to address ways in which customer satisfaction could be improved. Design/methodology/approach – In this article it is shown how the analytic hierarchy process (AHP) can be of use in making a choice between a number of alternative quality improvement...

Discusses the organization of quality management from the perspective of control. First defines an abstract control system in terms of hierarchy. Then uses this model to describe the organization of quality management in more detail. Indicates how this abstract control system can be realized in...