This Article examines several research questions relative to the content of manufacturing strategy on the basis of empirical data gathered on a sample of Slovenian manufacturing firms: What were the most important manufacturing competitive priorities of sampled Slovenian companies in the past...

Purpose: The purpose of this paper is to analyse whether internet forums are an appropriate source for identification of causes of dissatisfaction of patients with non-medical aspects of healthcare services. Design/methodology/approach: Based on the guidelines of netnography qualitative...

Purpose – The purpose of this paper is to identify and classify potential and verified benefits of implementing quality management systems (QMSs) according to ISO 9000 standards. Design/methodology/approach – The research is based on a comprehensive review of the relevant literature, mostly...

Purpose – The purpose of this paper is to investigate how the internal audit can contribute to an improvement in business performance. The goal is to develop a theoretical model of the integration of quality management systems (QMS) and an internal audit within a broader managerial system and...

Purpose – Proposes a model of strategic planning as a basis to overcome the identified shortcomings in the past empirical research. The basic assumption of the proposed model is that an appropriate strategic analysis is necessary in order to ensure appropriate strategic decisions....

Purpose – In order to stimulate the interest of company management in the business perspective of internal audit this paper aims to investigate the possibilities of using internal audit as a helpful managerial tool and describes the benefits of such use. Design/methodology/approach – The...