Forecasting support systems (FSSs) have little value if users distrust the information and advice that they offer. Two experiments were used to investigate: (i) factors that influence the levels of users’ stated trust in advice provided by an FSS, when this advice is provided in the form of...

A number of studies have shown that providing point forecasts to decision makers can lead to improved production planning decisions. However, point forecasts do not convey information about the level of uncertainty that is associated with forecasts. In theory, the provision of prediction...

Mistrust is a serious problem for organizations. So much has been written about functional biases and misaligned incentives that one wonders how anyone can trust a forecast provider. Well, now we have some studies that shed new light on the factors that can build or impede trust in forecasting....