Eiriz, Vasco; Barbosa, Natália; Figueiredo, José - In: The Service Industries Journal 30 (2008) 3, pp. 437-448
This article proposes a conceptual framework to analyse hospital competitiveness at the organisational level. Hospital competitiveness, defined as the capacity a hospital has to develop a superior performance that leads it to a position of competitive advantage, may be analysed in three...