These days, the first order of business at many firms seems to be learning new management tools and techniques, not creating profitable customers. The employees at many companies are getting groggy from Hying to absorb and implement initiatives ranging from business process reenginering to agile...

Hoping to find a potent formula for performance improvement, executives have invested heavily in new management tools and techniques in recent years. But there has been no objective evidence on whether increased tool usage is good or bad for companies, or which tools have produced what results...

Eight years ago, Bain & Company launched an annual survey to investigate the actual experience of companies that adopt leading management tools: Which tools are the most popular? How well do they work? And do they continue to deliver results over time? This article presents the answers to these...

To win in turbulence, senior executives must continually review three dimensions of their business context: their industry’s source and level of turbulence, their own strategic position within their sector, and their financial strength. The author reports on a study that suggests that there is...