Purpose – This study aims to demonstrate the interaction of the regulatory environment and market forces with rapid technological change in the transformation of SOEs, as exemplified by Telecom NZ. Design/methodology/approach – This case study analysis explicates resource dependency and...

Most research in managerial effectiveness, or competence, focuses upon personal attributes of the individual. This understates the impact of context, which can assist or hinder job performance. A national (New Zealand) survey assessed the impact of 16 environmental variables, four management...

Studies various approaches used in total quality management (TQM) implementation in four mid to large service organizations in New Zealand. The research was conducted through a qualitative field study, using in‐depth interviews of in‐house trainers and internal and external quality...