Purpose – The purpose of this paper is to investigate the relationships between organizational culture, the adoption and extent of use of quality management (QM) programs, as well as extent of use of traditional information systems (TIS), e‐commerce (E‐C) and customer relationship...

Examines two distinctly different reasons for resistance to total quality management (TQM) in US corporations. One of these is that workers will perceive TQM as controlling rather than empowering: in effect, seeing it as a ploy to get them to work harder for fewer rewards. Alternatively, it may...

Reports an initial study to validate a brief instrument which could be useful as a tool to permit researchers to gain insight into a construct termed QM maturity – the quality of an organization’s adoption of (QM) programs. Notes that investigators have frequently confounded the length of...

Quality management (QM) literature has consistently failed to distinguish between managers and line employees when it comes to implementing QM tools and techniques. However, managers and line employees vary considerably on several key individual characteristics. Thus, it is logical to expect...

Describes a longitudinal study which examined the social style profile (SSP) as a predictive tool for managerial success over a ten‐year period. The SSP has been used extensively in the USA to measure leadership behaviours and has served as a foundation for a wide variety of leadership...

In this study, we discuss the development of an instrument to examine subjects' awareness of and intentions to behave in accordance with what has become known as the 'green movement'. Environmental friendliness and sustainability are the major concerns of green products, green manufacturing and...

Examines the behaviour of hotel employees who, even when they say they are “satisfied”, move from job to job for reasons unrelated to that “satisfaction”. Suggests that an important reason for leaving jobs is that such movement may represent an important way to “get ahead”. Reports...