Purpose – The purpose of the paper is to provide a methodology aimed at improving the setting up of air‐jet looms by clarifying the function which links different important variables involved in the setting procedure and by proposing a method to measure the quality of fabrics depending on...

Purpose – The purpose of this paper is threefold: to provide an overview of the literature defining “luxury”; to suggest that luxury goods be distinguished from other goods through the presence of critical success factors (CSF) and to identify different dimensions of luxury; and to...

Purpose – The customer enquiry management (CEM) process is of strategic importance in engineer‐to‐order contexts but existing literature does not adequately describe how firms support delivery date setting and order acceptance decisions in practice. This paper seeks to explore how and why...