This paper presents a global index for the evaluation of the level of service (LOS) of the operational components at an airport. This index is useful in evaluating the overall LOS on a single scale and according to user perceptions. It is assumed that the overall LOS is a function of the LOS of...

The paper is concerned with passenger orientation, commonly called wayfinding, in airport terminals. Previous work has built on theoretical models of connectivity to quantify visual connections. The paper incorporates empirical findings of the effects of the number of decision points and level...

This paper introduces classification criteria for airports that focus on the comparability of passenger terminal facilities. The variables used to define the criteria include terminal size in terms of number of gates, passenger characteristics in terms of international/domestic passenger volumes...

Transfer passengers have quite different needs than those of originating and terminating passengers. For example, they do not make use of airport access roads. Other facilities may or may not be used depending on the type of transfers, the airport's operational configuration and the airline...

Overall level of service (LOS) measures for airport passenger terminals are presented in this paper. These measures are useful to evaluate the overall LOS in a single scale, according to user perceptions. The procedure consists of observing passengers and collecting several socio-economic and...

Port services are key elements of a country's economy. They provide the necessary infrastructure for the development of industry, business and international trade. In this case, evaluating and improving their performance is essential to achieve international competitiveness. This paper presents...

This paper considers the variables influencing the level of service of the operational arrival components at airports using variables that include demand characteristics, terminal layout, the number and type of carousels, waiting time and space available. The analysis combines user monitoring...

A methodology for developing level of service (LOS) standards at airport passenger terminals based on user perceptions is developed. The underlying concept is the derivation of quantitative values for passenger perceptions of service based on airport surveys. The check-in counter component is...

One of the important features of airport passenger terminal layout is passenger orientation (wayfinding). Many people have difficulty in locating their desired destination within an airport despite the availability of information signs. This paper describes the use of a quantitative measure, or...