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Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects

Lee, Chihoon; Ward, Amy R. - In: Production and Operations Management 28 (2019) 8, pp. 2031-2043

Persistent link: https://www.econbiz.de/10012096277

Managing Service Systems with an Offline Waiting Option and Customer Abandonment

Kostami, Vasiliki; Ward, Amy R. - In: Manufacturing & Service Operations Management 11 (2009) 4, pp. 644-656

Many service providers offer customers the choice of either waiting in a line or going offline and returning at a dynamically determined future time. The best-known example is the FASTPASS<sup>®</sup> system at Disneyland. To operate such a system, the service provider must make an upfront decision on how...

Persistent link: https://www.econbiz.de/10009218748

Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems

Kim, Jeunghyun; Randhawa, Ramandeep S.; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 20 (2018) 2, pp. 285-301

Persistent link: https://www.econbiz.de/10011876709

The M/M/1+M queue with a utility-maximizing server

Zhan, Dongyuan; Ward, Amy R. - In: Operations research letters 46 (2018) 5, pp. 518-522

Persistent link: https://www.econbiz.de/10011936689

Predicting product return volume using machine learning methods

Cui, Hailong; Rajagopalan, Sampath; Ward, Amy R. - In: European journal of operational research : EJOR 281 (2020) 3, pp. 612-627

Persistent link: https://www.econbiz.de/10012157401

Staffing, routing, and payment to trade off speed and quality in large service systems

Zhan, Dongyuan; Ward, Amy R. - In: Operations research 67 (2019) 6, pp. 1738-1751

Persistent link: https://www.econbiz.de/10012146927

On the control of fork-join networks

Özkan, Erhun; Ward, Amy R. - In: Mathematics of operations research 44 (2019) 2, pp. 532-564

Persistent link: https://www.econbiz.de/10012028633

Routing and staffing when servers are strategic

Gopalakrishnan, Ragavendran; Doroudi, Sherwin; Ward, Amy R. - In: Operations research 64 (2016) 4, pp. 1033-1050

Persistent link: https://www.econbiz.de/10011538594

Asymptotically optimal idling in the GI/GI/N+GI queue

Zhong, Yueyang; Ward, Amy R.; Puha, Amber L. - In: Operations research letters 50 (2022) 3, pp. 362-369

Persistent link: https://www.econbiz.de/10013364108

Fluid limits for multiclass many-server queues with general reneging distributions and head-of-the-line scheduling

Puha, Amber L.; Ward, Amy R. - In: Mathematics of operations research 47 (2022) 2, pp. 1192-1228

Persistent link: https://www.econbiz.de/10013365284