An introduction to consumer analytics -- Purchase insight and the anatomy of transactions -- Web & social media activity -- Extant research and exogenous cognition -- Elemental features of consumer choice : needs, economics, deliberation and impulse -- Perceptual and communicative features of...

Purpose – The purpose of this paper is to chart the process of culture change within Durham National Savings, both before and after the public-private partnership (PPP) of the organisation, and to examine dissent – in its many forms – as a dimension of employee resistance....