Investigates what approaches to quality lead to best quality and financial performance across different regions of the … correlated to each quality measure, as well as to several financial measures. The results suggest that a company’s approach to … quality correlates to actual quality and to a lesser extent to financial performance. The major factors found to influence …

programmes to improve quality. Many times these programmes are not focused on what can be accomplished, since each company is at … different stages in its quality development. Examines these development stages of quality management, so that manufacturers can …The most important issue facing manufacturers is maintaining the improving product quality, since quality is related to …

Quality management practices do support the management of strategically important innovation processes. This conclusion … the management of strategic innovation. It also indicates that systems and goal practices in quality management can be … intensively studied during a three‐year period. The quality management practices that are used in this project to support the …

performance at work. The findings show that a high proportion of those interviewed reported working longer than their contractual …‐determined goals. Managers tended to be unhappy about the poor relationship between their work effort and their performance outputs … implications for quality of service and standards of work.  …

working in a tidy/messy work environment. Design/methodology/approach – A laboratory experiment was conducted, where … messy work environment. Findings – The results of this study suggest that conscientious people commit more errors in a messy … computer. Practical implications – Taken together, these findings suggest the need to promote excellence in work environment …

Quality initiatives demand that management and staff share a mutual interest in improving the quality of customer … improving service quality. Argues that management needs to reflect on the consistency of its actions in relation to the … underlying rational of quality initiatives.  …

performance and learn from results. The underpinning foundations are seen to be a culture for innovation, focusing on critical … based on ten essential criteria and supporting elements of “best practice” is provided. The role of senior management in …