Díaz‐Méndez, Montserrat; Gummesson, Evert - In: Journal of Service Management 23 (2012) 4, pp. 571-592
Purpose – The purpose of this paper is to investigate value co‐creation in assessing higher education (HE) teaching … the complexity of HE service and recommends that EHEA assumes a co‐creation perspective. Resources are provided by … assess teaching quality. The complexity of HE teaching cannot be boiled down to a single number that forms the ground for …