Pfohl, Hans‐Christian; Ester, Birgit - In: Benchmarking: An International Journal 6 (1999) 1, pp. 22-45
This article shows the use of benchmarking for the spare parts logistics in the German mechanical industry (investment goods or capital goods). After pointing out the areas of benchmarking application, the use of total function deployment (TFD) for the evaluation of benchmarking metrics is...