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The impact of ATM services on customer satisfaction in Indian banks
Singh, Shamsher - In: International Journal of Financial Services Management 5 (2011) 2, pp. 177-196
The aim of this paper is to understand the impact of ATM services on the customer satisfaction in Indian banking sector … has been carried out primarily in urban area and hence cannot be generalised on all India basis. The banks can utilise the …
Persistent link: https://www.econbiz.de/10010668729
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The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki - In: International review on public and non-profit marketing 11 (2014) 1, pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
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Service quality and customers' behavioural intentions : class and mass banking and implications for the consumer and society
Choudhry, Koushiki - In: Asia Pacific journal of marketing and logistics 27 (2015) 5, pp. 735-757
Persistent link: https://www.econbiz.de/10011478834
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Priority and non-priority sector lending and NPAs : a comparative study of SCBs
Gowda, Inchara P. M. - In: IIMS journal of management science 11 (2020) 2, pp. 104-119
Persistent link: https://www.econbiz.de/10012485079
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Do accounting numbers have any relation with stock prices? : a case of public and private sector banks of India
Bhatia, Meena; Mulenga, Mwila Joseph - In: Theoretical economics letters 9 (2019) 5, pp. 1682-1698
Persistent link: https://www.econbiz.de/10012104540
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Efficiency for Indian public sector and private sector banks in India: assessment of impact of global financial crisis
Bapat, Dhananjay - In: International Journal of Business Performance Management 13 (2012) 3/4, pp. 330-340
Indian banking is undergoing major transformation since the financial sector reforms in 1990s. The objective of this … banking is on a path of revival. …
Persistent link: https://www.econbiz.de/10010669309
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Macro and bank specific factors explaining non-performing assets of commercial banks : a cross-country analysis
Singh, Prakash - In: International journal of Indian culture and business … 31 (2024) 4, pp. 436-449
Persistent link: https://www.econbiz.de/10015064654
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Intellectual capital and bank's performance : a cross-national approach
Chinnasamy, Gopalakrishnan; Madbouly, Araby; Vinoth, S.; … - In: Journal of financial reporting & accounting : JFRA 22 (2024) 2, pp. 366-391
Persistent link: https://www.econbiz.de/10014635792
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Employees' perception of empowerment: a comparative study among different sectors of banks
George, Elizabeth; Zakkariya, K.A. - In: International Journal of Services, Economics and Management 6 (2014) 2, pp. 132-145
conducted in the banking sector. The study also examines the level of psychological empowerment and its cognitions - meaning …
Persistent link: https://www.econbiz.de/10010781576
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The impact of service delivery quality on customer satisfaction in Indian banks
Singh, Shamsher - In: International Journal of Financial Services Management 6 (2013) 1, pp. 60-78
information technology in banking in India. The technology-related factors have changed the way the banking is done. Despite all …The banking sector has undergone many changes after liberalisation of the Indian economy and introduction of … delivery quality of leading Indian banks such as State Bank of India, ICICI Bank, HDFC Bank, and Punjab National Bank. The …
Persistent link: https://www.econbiz.de/10010668726