Crostack, Horst‐Artur; Kern, Christian; Refflinghaus, … - In: International Journal of Quality and Service Sciences 2 (2010) 3, pp. 352-368
Purpose – The purpose of this paper is to apply Kano's method in practice in the cutlery industry and test its suitability to the cutlery industry. Furthermore, a Kano‐based process for weighting customer requirements is presented. Design/methodology/approach – By using the example of the...