Antony, Jiju; Jiju Antony, Frenie; Kumar, Maneesh; Rae … - In: International Journal of Quality & Reliability Management 24 (2007) 3, pp. 294-311
Purpose – Six sigma has received considerable attention over the last four years in the UK service sector. The purpose of this paper is to present a review of the literature on six sigma as applied to the service industry, followed by a presentation of the key findings obtained from a pilot...