McEwen, Jessica; Shoesmith, Mark; Allen, Richard - In: International Journal of Productivity and Performance … 59 (2010) 6, pp. 586-598
Purpose – The purpose of this paper is to describe how Barnardo's, a large children's charity, has developed a system for measuring and reporting on service user outcomes as part of its performance management approach. The challenges that confront third sector organisations when adopting this...