Miller, Stewart; Jayaram, Jayanth; Xu, Kefeng - In: International Journal of Operations & Production Management 38 (2018) 4, pp. 957-978
Purpose: The purpose of this paper is to examine predictors of obtaining global certification (ISO 9000) in an emerging market by focusing on ownership structure and total quality management (TQM) commitment. Design/methodology/approach: This paper adapts the theory of planned behavior to...