chapter 1 Introduction -- chapter 2 Management and organizations -- chapter 3 Introduction to information systems -- chapter 4 Applied information technology -- chapter 5 E- commerce 1 -- chapter 6 Quantitative methods -- chapter 7 Accounting and finance -- chapter 8 Database management --...

Purpose: The transition from multichannel to omnichannel retailing requires a better conceptualisation, especially for customer experience in smart shopping malls. Therefore, this study aims to propose a theoretical model that captures customers’ omnichannel experiences in smart shopping...

Purpose: Lack of individual awareness of knowledge sharing practices to prevent identity theft is a significant issue for online retail organisations (OROs). Agile learning processes and sharing of knowledge is essential, but the lack of relevant training inhibits these processes within the...

E-banking management : an introduction -- Delivery of retail banking services -- An overview of e-banking -- E-banking technologies -- A managerial view of e-banking -- Human involvement and e-banking -- Problematic issues in e-banking management -- Key to success : cases and practical solutions...