Bassamboo, Achal; Randhawa, Ramandeep S.; Zeevi, Assaf - In: Management Science 56 (2010) 10, pp. 1668-1686
We study a capacity sizing problem in a service system that is modeled as a single-class queue with multiple servers and where customers may renege while waiting for service. A salient feature of the model is that the mean arrival rate of work is random (in practice this is a typical consequence...