Technology effects, business process development, and productivity growth are considered in the context of a single company: Wal-Mart. The starting point is the 2001 McKinsey Global Institute report, which finds that over 1995-2000, a quarter of U.S. productivity growth is attributable to the...

Australia has witnessed a rapid growth in outsourcing over the past decade with the public sector being the clear leader in these initiatives. Explanations of the rise of outsourcing tend to emphasize economic and human resources management factors and neglect the political dimension. In...

<title>Abstract</title> In this paper we examine how different contextual factors influence the nature of new public management (NPM) reforms and the state of public accountability in Singapore, Malaysia, Sri Lanka and Bangladesh. It is notable that these countries fall into two distinct groups and that even...