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Managing e-commerce platform quality and its performance implication : a multiple-group structural model comparison

Xiao, Qian - In: Journal of internet commerce 15 (2016) 2, pp. 142-162

Persistent link: https://www.econbiz.de/10011636457

Frontline service employee compliance with customer special requests

Beatty, Sharon E.; Ogilvie, Jessica; Northington, … - In: Journal of service research : JSR 19 (2016) 2, pp. 158-173

Persistent link: https://www.econbiz.de/10011485432

Advocates and adversaries : examining the role of supplier advocacy on customer reacquisition

Leach, Mark P.; Liu, Annie H.; Pullins, Ellen; Wang, Sijun - In: Journal of personal selling & sales management : JPSSM 41 (2021) 4, pp. 316-329

Persistent link: https://www.econbiz.de/10012695211

Expanding the experiential advantage model : exploring the mediating roles of a sense of meaning and moderating effects of motivational autonomy

Li, Bin; Wang, Sijun; Lei, Li; Li, Fangjun - In: Journal of consumer marketing 39 (2022) 4, pp. 317-332

Persistent link: https://www.econbiz.de/10013398160

Bridging employee engagement and customer engagement in a service context

Qi, Ji; Wang, Sijun; Hall, Kristina K. Lindsey - In: Journal of business research : JBR 160 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10014294839

An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness

Cao, Zhongpeng; Xiao, Qian; Zhuang, Weiling; Wang, Lina - In: Journal of Services Marketing 36 (2021) 2, pp. 129-142

Purpose: As self-service technologies (SSTs) become more prevalent, service providers are actively encouraging customers’ involvement with these technologies, sometimes even forcing their customers to use SSTs. This paper aims to examine the influence of the SST-only (vs full-service) mode on...

Persistent link: https://www.econbiz.de/10012641260

Facilitate active learning : the role of perceived benefits of using technology

Zhuang, Weiling; Xiao, Qian - In: Journal of education for business 93 (2018) 3, pp. 88-96

Persistent link: https://www.econbiz.de/10011920203

Paradoxes of social networking sites: an empirical analysis

Zhuang, Weiling; Hsu, Maxwell K.; Brewer, Kristen L.; … - In: Management Research Review 36 (2013) 1, pp. 33-49

Purpose – The purpose of this paper is to better understand the relationships between the paradoxes of social networking sites (SNSs) and users' loyalty toward these websites. Design/methodology/approach – This study surveyed 180 students enrolled in graduate and/or undergraduate level...

Persistent link: https://www.econbiz.de/10010814963

An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness

Cao, Zhongpeng; Xiao, Qian; Zhuang, Weiling; Wang, Lina - In: The journal of services marketing 36 (2022) 2, pp. 129-142

Persistent link: https://www.econbiz.de/10013407410

Paradoxes of social networking sites: an empirical analysis

Zhuang, Weiling; Hsu, Maxwell K.; Brewer, Kristen L.; … - In: Management Research Review 36 (2012) 1, pp. 33-49

Persistent link: https://www.econbiz.de/10014952181