This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from...

Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.

1. Cognitive engineering for better health care systems / Ann M. Bisantz, Rollin J. Fairbanks, and Catherine M. Burns -- 2. The role of cognitive engineering in improving clinical decision support / Anne Miller and Laura Militello -- 3. Team cognitive work analysis as an approach for...

Chaparral Steel : a model systems design -- Critical arguments : the Toulmin Argumentation Schema (TAS) -- Assumptions : Strategic Assumption Surfacing and Testing (SAST) -- A critical application : the U.S. Census Bureau -- Complex messy systems -- Synthesis : putting it all together --...